TERMS & CONDITIONS 2025a
1. Details of the above order must be checked, and the company informed of any errors within three days.
2. Orders can only be cancelled providing the manufacturers agree to accept our cancellation of the order.
3. Refunds may be made less 10% charge to cover telephone and clerical work in accordance with the proceeding paragraph.
4. No delivery date can be guaranteed.
5. Claims for non-delivery or delivery of damaged goods must be in writing within three days of receipt of invoice, otherwise the company cannot accept responsibility.
6. No responsibility for damage to underfloor services or any damage resulting from it can be accepted unless they are clearly marked for the fitter to see.
7. Areas for fitting must be reasonably clear of furniture and loose items unless otherwise stated on your quotation and confirmation of order Failure to do so could result in additional charges.
8. The Company is not responsible for cutting or re-hanging doors after carpet and flooring installation unless specifically confirmed on confirmation of order. Should you require this service we can arrange for you to be contacted and will charge as follows on separate invoices. First door £58.00 Inc VAT each there after £29.00 Inc VAT
9. Goods and/or services other than those stated on this confirmation will be charged accordingly.
10. Non-access to site where pre-arranged, may incur a cost time charge.
11. In order to give the purchaser, the benefit of any technical developments the company reserves the right to alter or modify the installation specifications wherever necessary without notice.
12. All cut pile Carpets are subject to characteristic called “Shading”. This is a natural Phenomenon but can give the impression of light and dark areas, not unlike watermarking. You should be aware of this characteristic, as all manufacturers do not accept it as a valid complaint.
13. Please note, Appliances i.e.: Equipment installed for Water, Gas or Electricity Connections must be removed by others prior to the installation date. No responsibility will be taken for Mechanical or Electrical Appliances that require moving to achieve a clear working area for the continuation of work.
14. The goods shall remain the sole and absolute property of the company until such time as the customer has made full and complete payment to the Company of all sums due from the Company under this agreement in respect of the goods; Acceptance of this implies acceptance of the above terms and conditions.
15. Damp or rising water or other contaminants where not apparent at the time of installation will be deemed to be the responsibility of others and NOT Metric Carpets or their employees.
16. The Customer will advise of any problems relating to site conditions that they are aware of i.e. Survey by others.
17. Products ordered, where quantity or size is specified by Customer, no responsibility can be accepted for errors.
18a. Natural floors expansion or movement will be deemed normal and subject to manufacturers and trade tolerances acceptable.
18.b Responsibility will not be accepted for damage caused by the use of steam cleaners on any of our products or installations.
18.c Every care will be taken when delivering carpet and materials for the fitting areas, but some marks could occur to walls if paint or emulsion if not fit for purpose. Responsibility will not be taken for marks that are not cleanable due to the type of paint or emulsion or methods of application. (Especially where new build is involved)
19. Uplift and disposal of existing carpet and underlay or flooring where not originally stated on confirmation of order as being included will be charged as extra, also uplift done by others will not be taken away. Metric Carpets are charged by Enterprise for disposal
20. Metric Carpets reserve the right to refuse installation in areas that are foul or likely to cause damage to health.
21.a Goods may be charged in full when delivery is delayed by Customer and not shown on original confirmation of order.
21.b Carpets held at our warehouse for periods in of excess of 6 months a charge will be levied on a monthly basis thereafter
21.c Carpets held at warehouse after initial 1st phase fitting “Pressure from the roll may leave appearance of undulations this will resolve itself over a period and is not accepted as a fault”
22 Where Materials delivered to site for acclimatization final balance to be paid
23. Where deposit is paid by Credit/Debit Card, or Direct Transfer, final balance is to be paid prior to fitting.
24. With effect from 01/02/2011 we will no longer accept Cheques as a method of payment.
25. Accepted methods of Payment; Debit Cards, Credit Cards, Cash or Electronic Bank Transfer
26. Where direct payment to Metric Carpets Bank Account – Payment must be paid in full as shown on confirmation of order. Materials will be ordered by Metric Carpets upon receipt of Deposit / Full Payment
27. Bank details Barclays Bank – Metric Carpets Limited Account Number 93820017 – Sort Code: 20-5740